🤖 AI Customer Support Masterclass — Stockholm
Join this interactive masterclass in Stockholm to explore how AI-powered support assistants are transforming customer service. Through practical exercises, live scenarios, and collaborative activities, participants will learn how modern AI support systems work and how organizations are integrating AI into real customer support workflows.
During the session, participants will design simple AI support experiences, test customer interaction scenarios, and discover best practices for combining automation with human support.
No coding or technical background is required — this masterclass is designed for beginners, professionals, founders, and anyone curious about applied AI in customer experience.
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# 💳 Masterclass Fee
To support the organization of the event, there is a €15 participation fee.
👉 Payment link:
PayPal Payment Page
Please complete the payment after registering for the event.
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# 🕒 2-Hour Masterclass Agenda
### 16:00 – 16:10
## Welcome & Masterclass Introduction
- Introduction to the session objectives
- Overview of AI in customer support
- What participants will learn and practice
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### 16:10 – 16:25
## Understanding Customer Support Challenges
Participants will:
- Identify common customer support requests
- Explore typical support workflows
- Discuss repetitive tasks suitable for AI automation
- Understand the balance between AI and human support
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### 16:25 – 17:25
## Designing an AI Support Assistant
Working in small groups, participants will:
- Define a real-world support scenario
- Design AI response flows
- Explore escalation paths to human agents
- Create a simple AI-assisted customer journey
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### 17:25 – 17:50
## Testing AI Interaction Scenarios
Participants will:
- Simulate customer conversations
- Evaluate different AI-generated responses
- Discuss what makes AI interactions helpful and trustworthy
- Identify strengths and limitations of AI support systems
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### 17:50 – 18:00
## Key Takeaways & Open Discussion
- Main lessons from the workshop
- Where AI creates the most value in customer support
- Future trends and opportunities
- Questions and networking discussion
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